Refund policy

Refund & Returns Policy

We hope you love your Ovié Home purchase. If something isn’t quite right, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition and returned with any original packaging where applicable.

To start a return, please contact us through our Contact page with your order number and reason for return. Once your return has been approved, we’ll provide the return instructions and return address.

Return postage

Customers are responsible for return postage costs for unwanted items. We recommend using a tracked delivery service, as Ovié Home cannot be responsible for parcels lost while being returned.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with photographs and your order details. Where appropriate, we will arrange a replacement or refund and cover reasonable return costs.

Refunds

Once your return has been received and inspected, we’ll confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund after it has been issued.

Original premium or express delivery upgrades are non-refundable except where required by law.

Cancellations

If you change your mind after placing an order, please contact us as soon as possible. If the order has not yet been dispatched, we may be able to cancel it immediately.

For eligible online purchases, your statutory cancellation rights are unaffected by this policy.

Non-returnable items

Personalised, made-to-order or customised items cannot normally be returned for change of mind unless they are faulty or incorrectly supplied.

Your statutory rights

Nothing in this policy affects your rights under UK consumer law.

Ovié Home
Curated for a more considered home.