Terms of service
Ovié Home Terms of Service
Last updated: September 2026
Welcome to Ovié Home. These Terms of Service apply when you visit our website, place an order, or otherwise use our online store.
By using this website or purchasing from Ovié Home, you agree to these terms.
1. About Ovié Home
Ovié Home is an online home interiors retailer offering carefully curated home accessories, cushion covers, lighting and decorative pieces.
References to “we”, “us” and “our” throughout these terms refer to Ovié Home.
2. Using our website
You may use our website for lawful purposes only.
You must not misuse the website, attempt to gain unauthorised access to it, interfere with its operation, introduce malicious software, or use our content or products in a fraudulent or unlawful manner.
We may update, change or remove parts of the website at any time.
3. Products
We aim to display our products, colours, materials, dimensions and finishes as accurately as possible.
However, colours and appearance may vary slightly depending on your screen, lighting conditions and the natural characteristics of materials.
Where products contain woven, textured or handmade-style finishes, small variations may occur and do not necessarily indicate a fault.
Product availability is subject to stock.
4. Prices
All prices shown on our website are displayed in GBP unless stated otherwise.
Prices may change from time to time. Any price change will not affect an order that has already been accepted by us.
Discounts, promotional codes and special offers may be subject to separate conditions and may be withdrawn or changed at any time before an order is placed.
5. Orders
When you place an order, you will receive an order confirmation.
Your order is subject to acceptance and product availability.
We reserve the right to cancel or refuse an order where, for example:
- a product is unavailable
- pricing or product information contains an obvious error
- payment cannot be authorised
- we reasonably suspect fraudulent activity
- we are unable to fulfil or deliver the order
If we cancel an order after payment has been taken, the relevant amount will be refunded.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payment information is processed through secure third-party payment providers. Ovié Home does not directly store full card details.
7. Delivery
Delivery times shown on the website are estimates unless expressly stated otherwise.
We aim to dispatch and deliver orders promptly, but delays can occasionally occur outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Our current delivery charges and any free-delivery thresholds are shown on the website and at checkout.
8. Returns and refunds
Our Returns & Refunds Policy forms part of these Terms of Service.
Eligible returns must be requested within the return period stated in that policy.
Nothing in our Returns & Refunds Policy or these Terms of Service affects your statutory rights.
9. Damaged, faulty or incorrect products
If an item arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible through our Contact page.
We may ask you to provide photographs and your order information so that we can investigate and resolve the issue.
Where appropriate, we may offer a replacement, repair or refund.
10. Promotions and discount codes
Promotional offers may:
- run for a limited time
- apply only to selected products
- require a minimum order value
- exclude certain products
- be limited to one use per customer
- be unavailable alongside another promotion
The specific terms shown with an offer will apply.
We reserve the right to withdraw or amend promotional offers before an order is placed.
11. Intellectual property
The Ovié Home name, branding, website design, written content, graphics and other original materials created for Ovié Home may not be copied, reproduced, distributed or commercially used without our permission.
Third-party brands, designs and intellectual property remain the property of their respective owners.
12. Website content
We take reasonable care to ensure information on our website is accurate.
Occasionally, product descriptions, prices, availability or other information may contain errors. We may correct such errors when identified.
13. Third-party services
Our website may use or link to services provided by third parties, including payment providers, delivery providers, social media platforms and other technology services.
Their own terms and privacy policies may apply when you use their services.
14. Limitation of liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, Ovié Home will not be responsible for losses that were not reasonably foreseeable when your order was placed or that arise from circumstances outside our reasonable control.
Nothing in these terms affects your statutory consumer rights.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used and protected.
16. Changes to these terms
We may update these Terms of Service from time to time.
The version displayed on our website at the time you place an order will apply to that purchase.
17. Governing law
These terms are governed by the laws applicable in England and Wales.
Nothing in this section limits any mandatory consumer rights you may have regarding where legal proceedings can be brought.
18. Contact
If you have any questions about these Terms of Service, please contact Ovié Home through the Contact page on our website.
Ovié Home
Curated for a more considered home.